Shipping Policy

Sartika&Saja processes and ships orders from Monday to Friday, excluding national holidays. Please note that orders placed on public holidays may experience longer processing and shipping times.

While we aim to meet the delivery date provided at checkout, we cannot guarantee this with absolute certainty. However, we will keep you updated via email about any changes to your delivery timeline.

For international shipments, orders may be subject to customs clearance, duties, and taxes imposed by the destination country. These fees are beyond Sartika&Saja control and can vary by location. We recommend checking with your local Customs office for specific charges before placing an order.

Please be aware that duties and taxes are non-refundable as they are mandated by your government. Sartika&Saja does not collect or manage these fees.

Please note: Priority will always be given to express orders. 

Below are our shipping timeframes:

After completing your order, you'll be able to choose from a variety of delivery options. We know you're excited to receive your new Sartika&Saja purchase, so we've made it easy for you to select your preferred shipping method at checkout.

 

SHIPPING LOCATIONS

Sartika&Saja currently ships to Australia & New Zealand.

 

TRACKING YOUR ORDER

• Once your order has left our warehouse you will receive an email with your tracking information. 
• To track your order, please ensure you have your tracking number on hand. If your order was shipped via Australia Post, please click here to track your package.
• If you haven't received your tracking information please email us at customercare@sartikasaja.com

 

AUSTRALIA

FREE STANDARD SHIPPING OVER $150

FREE EXPRESS SHIPPING OVER $250 

Shipping Method	Delivery Timeframe	Cost
Standard Shipping (3 - 7 Business Days)	3 - 7 Business Days	$10.00 AUD
Express Shipping (1 - 3 Business Days)	1 - 3 Business Days	$15.00 AUD

 

NEW ZEALAND

FREE STANDARD SHIPPING OVER $200

Shipping Method	Delivery Timeframe	Cost
Standard Shipping (5 - 7 Business Days)	5 - 7 Business Days	$20.00 AUD

ADDITIONAL INFO

Please double-check that your name and address are correctly entered at the time of purchase. Once your order has been processed, we are unable to make changes to the shipping address. Sartika&Saja cannot be held responsible for any lost items due to incorrect address details provided by the customer.